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FAQ Page

I'VE CONTACTED CUSTOMER CARE AND NOT RECEIVED A REPLY

Our customer care team will always respond to your queries as quickly as possible. During busy periods or national holidays there may be a slight delay, if this is the case it will be mentioned in the email we send to you upon receipt of your enquiry. If you have not received a response from our customer care team, we recommend you check your spam settings and junk folders in your inbox. Emails from our customer care team will always come from info@rewiredclothing.com.

 

IS WHAT I SEE WHAT I GET?

We strive to make sure that all images and descriptions are as accurate as possible, however there are technical limitations and slight variations in colour and texture between the pictures and the items themselves must be expected.

 

HOW DO I CHANGE THE CURRENCY ON-LINE?

Our website recognizes the IP address of the device being used and matches this to the appropriate currency. If you’re using a device abroad you may need to alter the currency in the top right-hand corner of the website.

 

HOW DO I KNOW IF THE CAP I WANT IS IN STOCK?

Anything out of stock will be listed as ‘SOLD OUT’ on the website. On the rare occasion that we are unable to supply a cap that you have ordered, we will notify you by email. We can offer an alternative product, or we can provide a full refund.

 

CAN YOU TELL ME IF YOU'RE GETTING AN ITEM BACK IN STOCK?

We do restock certain caps, patches & crests on a regular basis but cannot guarantee all products/sizes will become available. The best way to be sure is to send us information on the product and we can let you know if and when we are restocking.

 

DO YOU HAVE A CATALOGUE OF ALL YOUR PRODUCTS AVAILABLE?

We release new styles constantly throughout the year and therefore do not have a printed catalogue available to customers. Customers who wish to be kept informed of new styles should subscribe to our email newsletter and set preferences to receive notifications about new collections and collaborations.

 

HOW DO I SUBSCRIBE TO YOUR E-MAIL NEWSLETTER?

Our newsletters are emailed to subscribers when we have something exciting to tell you. This gives you the chance to be the first to hear about our latest styles, collaborations, events and offers. When you place an order, we give you the opportunity to opt-in to our newsletter and set preferences about what you would like to be contacted about. We respect your privacy and will not pass on your details to any other companies or organisations and will only use your email to send you the newsletters. You can also unsubscribe at any time.

 

HOW DO I OPT-OUT OF THE E-MAIL NEWSLETTER?

To opt-out of our email newsletter, simply click on the ‘Unsubscribe’ link at the bottom of the email we sent you. You will then be instantly unsubscribed and will receive no further e-mail newsletters unless you choose to re-subscribe to them.

 

WHAT TYPES OF PAYMENT DO YOU TAKE?

We accept PayPal, Apple Pay, Google Pay, Visa, Visa Electron, American Express, MasterCard, Switch/Maestro debit and credit cards.

 

IS ORDERING THROUGH THE WEBSITE SECURE?

Yes, our website is available in HTTPS (Hypertext Transfer Protocol over Secure Socket Layer). This means you are buying from us via a secure connection.  All payments processed are PCI compliant, so you can buy with security and comfort.

 

ARE MY CARD DETAILS STORED IN YOUR SYSTEM?

No. For your added protection your card details are not stored on our system. You will need to enter your card details each time you purchase from us.

 

CAN I SHIP MY CAP TO A DIFFERENT ADDRESS?

Yes, you can. You must still enter your billing address which will be authenticated when you place your order.

If your delivery address is not in a different country to your billing address, you may find that the currency of your order changes to reflect the delivery country.

 

I TRIED TO PLACE AN ORDER AND IT WAS UNSUCCESSFUL - WHY?

Make sure enter your card details correctly. We require the card number (the long number that runs through the middle of the card), the expiry date and the CVN (The Card Verification number - the last three digits on the reverse of the card). If you have a Switch/Maestro card, your card may also have a Card Issue Number and/or a Issue Date. If your card has these, you must enter them exactly as presented on the card.

Other reasons for an unsuccessful order might include: card expired, card not authorized by the issuing bank, address not successfully verified etc. For security reasons, we cannot disclose the exact reasons for an unsuccessful order.  Please note that we use advanced fraud screening software to identify and stop fraudulent purchases. This is for your own protection.

 

HOW DO I USE A PROMOTIONAL CODE?

You’ll see the option to ‘Enter a Promo Code’ at the online checkout. To redeem the offer, just enter your code into the box. Only one code can be used per transaction. Make sure you do this before placing your order - promotion codes cannot be applied afterwards. T&C apply.

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 3 work?

Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Rewired Clothing and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

Am I eligible for Pay later In 3?

To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating..

How can I increase my chances of being accepted for Pay later In 3?

Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Rewired Clothing Ltd run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3?

Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

What happens if I cancel or return my order?

As soon as [MERCHANT] have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at Rewired Clothing Ltd from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

I have been asked to go to Klarna's site. Is this correct?

You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Rewired Clothing Ltd. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

No, this is not currently possible for Pay later in 3 purchases.

Have you received my payment?

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk​.

What happens to my statement, when I've returned the goods?

Once Rewired Clothing Ltd has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

I've received a statement, but I've not yet received my goods.

In the event that your goods have not been received please call Rewired Clothing Ltd to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.

You can log in at​ www.klarna.com/uk​, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.