I'VE CONTACTED CUSTOMER CARE AND NOT RECEIVED A REPLY
Our customer care team will always respond to your queries as quickly as possible. During busy periods or national holidays there may be a slight delay, if this is the case it will be mentioned in the email we send to you upon receipt of your enquiry. If you have not received a response from our customer care team, we recommend you check your spam settings and junk folders in your inbox. Emails from our customer care team will always come from firstname.lastname@example.org.
IS WHAT I SEE WHAT I GET?
We strive to make sure that all images and descriptions are as accurate as possible, however there are technical limitations and slight variations in colour and texture between the pictures and the items themselves must be expected.
HOW DO I CHANGE THE CURRENCY ON-LINE?
Our website recognizes the IP address of the device being used and matches this to the appropriate currency. If you’re using a device abroad you may need to alter the currency in the top right-hand corner of the website.
HOW DO I KNOW IF THE CAP I WANT IS IN STOCK?
Anything out of stock will be listed as ‘SOLD OUT’ on the website. On the rare occasion that we are unable to supply a cap that you have ordered, we will notify you by email. We can offer an alternative product, or we can provide a full refund.
CAN YOU TELL ME IF YOU'RE GETTING AN ITEM BACK IN STOCK?
We do restock certain caps, patches & crests on a regular basis but cannot guarantee all products/sizes will become available. The best way to be sure is to send us information on the product and we can let you know if and when we are restocking.
DO YOU HAVE A CATALOGUE OF ALL YOUR PRODUCTS AVAILABLE?
We release new styles constantly throughout the year and therefore do not have a printed catalogue available to customers. Customers who wish to be kept informed of new styles should subscribe to our email newsletter and set preferences to receive notifications about new collections and collaborations.
HOW DO I SUBSCRIBE TO YOUR E-MAIL NEWSLETTER?
Our newsletters are emailed to subscribers when we have something exciting to tell you. This gives you the chance to be the first to hear about our latest styles, collaborations, events and offers. When you place an order, we give you the opportunity to opt-in to our newsletter and set preferences about what you would like to be contacted about. We respect your privacy and will not pass on your details to any other companies or organisations and will only use your email to send you the newsletters. You can also unsubscribe at any time.
HOW DO I OPT-OUT OF THE E-MAIL NEWSLETTER?
To opt-out of our email newsletter, simply click on the ‘Unsubscribe’ link at the bottom of the email we sent you. You will then be instantly unsubscribed and will receive no further e-mail newsletters unless you choose to re-subscribe to them.
WHAT TYPES OF PAYMENT DO YOU TAKE?
We accept PayPal, Apple Pay, Google Pay, Visa, Visa Electron, American Express, MasterCard, Switch/Maestro debit and credit cards.
IS ORDERING THROUGH THE WEBSITE SECURE?
Yes, our website is available in HTTPS (Hypertext Transfer Protocol over Secure Socket Layer). This means you are buying from us via a secure connection. All payments processed are PCI compliant, so you can buy with security and comfort.
ARE MY CARD DETAILS STORED IN YOUR SYSTEM?
No. For your added protection your card details are not stored on our system. You will need to enter your card details each time you purchase from us.
CAN I SHIP MY CAP TO A DIFFERENT ADDRESS?
Yes, you can. You must still enter your billing address which will be authenticated when you place your order.
If your delivery address is not in a different country to your billing address, you may find that the currency of your order changes to reflect the delivery country.
I TRIED TO PLACE AN ORDER AND IT WAS UNSUCCESSFUL - WHY?
Make sure enter your card details correctly. We require the card number (the long number that runs through the middle of the card), the expiry date and the CVN (The Card Verification number - the last three digits on the reverse of the card). If you have a Switch/Maestro card, your card may also have a Card Issue Number and/or a Issue Date. If your card has these, you must enter them exactly as presented on the card.
Other reasons for an unsuccessful order might include: card expired, card not authorized by the issuing bank, address not successfully verified etc. For security reasons, we cannot disclose the exact reasons for an unsuccessful order. Please note that we use advanced fraud screening software to identify and stop fraudulent purchases. This is for your own protection.
HOW DO I USE A PROMOTIONAL CODE?
You’ll see the option to ‘Enter a Promo Code’ at the online checkout. To redeem the offer, just enter your code into the box. Only one code can be used per transaction. Make sure you do this before placing your order - promotion codes cannot be applied afterwards. T&C apply.