Klarna FAQ (Pay Later, Invoice 30 days)
HOW DO I CONTACT CUSTOMER CARE?
Customer care is very important to us and we'll respond to your queries as quickly as possible. You can contact us via email@example.com.
I'VE CONTACTED CUSTOMER CARE AND NOT RECEIVED A REPLY?
Our customer care team will always respond to your queries as quickly as possible. During busy periods there may be a slight delay on response times however these will always be advertised on the email confirmation receipt you receive once you've sent an email to our team. If you have not received a response from our customer care team, we recommend you check your Spam settings and Junk folders in your inbox. Emails from our customer care team will always come from firstname.lastname@example.org
I PURCHASED AN ITEM AND NOW IT'S REDUCED IN YOUR SALE?
Our customer care team will always respond to your queries as quickly as possible. During busy periods there may be a slight delay on response times however these will always be advertised on the email confirmation receipt you receive once you've sent an email to our team. If you have not received a response from our customer care team, we recommend you check your Spam settings and Junk folders in your inbox. Emails from our customer care team will always come from email@example.com.
IS WHAT I SEE WHAT I GET?
All images, descriptions and prices are accurate and we aim to keep all information as accurate as possible, however, at times an error may occur.
If for some reason, an item is purchased at the incorrect price it will be put on hold, and the option of placing a new order with the correct price or cancelling your order outright will be given. In circumstances where we are unable to contact you, the order will be automatically cancelled.
We try to ensure that pictures of the items on the Website are as accurate as possible, but there are technical limitations and slight variations in colour and texture between the pictures and the items themselves must be expected.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Rewired Clothing Ltd run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 3?
Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
What are my payment options with Klarna?
Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
What happens if I cancel or return my order?
As soon as [MERCHANT] have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at Rewired Clothing Ltd from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
I have been asked to go to Klarna's site. Is this correct?
You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Rewired Clothing Ltd. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay before the due date?
No, this is not currently possible for Pay later in 3 purchases.
Have you received my payment?
Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
What happens to my statement, when I've returned the goods?
Once Rewired Clothing Ltd has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
I've received a statement, but I've not yet received my goods.
In the event that your goods have not been received please call Rewired Clothing Ltd to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.